Press release from Lutheran Hospital:
Lutheran Hospital recognized as Consumer Choice Award Winner
National Research Corporation has publicly recognized Lutheran Hospital as a 2009-2010 Consumer Choice Award winner. The award identifies hospitals that healthcare consumers have chosen as having the highest quality and image in more than 250 markets throughout the U.S. This is the second year in a row that Lutheran Hospital has received this award.
“The ultimate measure of success for any hospital is how patients feel about the organization, so this recognition is very important,” said Joe Dorko, president and CEO of Lutheran Hospital. “I want to congratulate our staff and our physicians for the great care they provide. They are truly remarkable.”
Winners are determined by consumer perceptions on multiple quality and image ratings collected in NRC’s Healthcare Market Guide TickerÂ® study. The winning facilities rank highest in their Metropolitan Statistical Areas (MSAs), as defined by the U.S. Census Bureau. The study surveyed more than 250,000 households representing more than 450,000 consumers in the contiguous 48 states and the District of Columbia.
NRC’s Healthcare Market Guide Ticker is the nation’s largest and most comprehensive study of its kind. No other study used to measure hospital performance and preferences contains more consumer responses than NRC’s study. The study has a margin of error of + or – 0.2 percent at a national level. Co-winners are named when scores fall within the statistical margin of error for a given market.