WorkOne Northeast transitions to service by phone

Northeast Indiana Works new logo

Northeast Indiana Works news release:

WorkOne Northeast Transitions to Service by Phone

(December 11, 2020) – Due to the alarming increase in COVID-19 cases, Northeast Indiana Works has decided to transition to serving customers at all 11 WorkOne Northeast career centers by phone indefinitely, effective December 14 (Monday).

The one exception: Appointment-only access will be allowed to the phone/computer systems in Fort Wayne, Auburn and Marion that provide direct connection to the Indiana Department of Workforce Development (DWD) in Indianapolis for people who need assistance with unemployment eligibility matters.

People interested in other WorkOne Northeast services will be asked to call center phone numbers. Those can be found at

“This has obviously been a challenging time; we’ve had quite a few service adjustments throughout 2020,” said Northeast Indiana Works President Edmond O’Neal. “But we feel the latest move is in the best safety interests of our staff and customers. We remain committed, meanwhile, to providing the best customer assistance possible under the circumstances.”


About Northeast Indiana Works
Northeast Indiana Works, the region’s workforce development board, provides public and private financial and employment resources to businesses and individuals for education and skills training to meet the needs of regional industries. The nonprofit sets policy for how public and private funds are utilized to support talent development. It also operates and staffs the 11 county-based WorkOne Northeast career centers in the region. Individuals and companies may access resources and services by visiting or calling WorkOne in their county. To find your local WorkOne, log on to

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