FSSA seeks input on hybrid system


Press release from the FSSA:

FSSA seeks input on hybrid system

The Family and Social Services Administration (FSSA) is accepting suggestions for the hybrid system being designed to deliver welfare services. FSSA encourages anyone who has worked with the old, caseworker system or the newer, modernized system to provide accounts of the experience and any recommendations that may have resulted. Suggestions may be sent via email or by mail to:

ATTN: Hybrid Input
Family and Social Services Administration
402 W. Washington Street, MS 25
Indianapolis, IN 46204

“Suggestions from advocates, caseworkers, and especially clients will be the key to developing a hybrid system that works,” said FSSA Secretary Anne Murphy. “While we have learned many lessons from the flawed concepts of the modernized system, input from Hoosiers who use the system will provide fundamental insight going forward.”

On October 15, Governor Mitch Daniels announced the termination of the contract the State of Indiana held with IBM for the delivery of welfare services. In its place, FSSA will implement a hybrid system that will incorporate successful elements of the old welfare delivery system and what is known as the modernized system. The hybrid will include more face-to-face contact and more localized team-based case management.

Please note, applications for services and inquiries about case status may NOT be submitted to either the email or street address listed. To locate the nearest Division of Family Resources office, please visit this page.

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