News release from Kroger:
Kroger Opens ClickList On-line Ordering Locations in Ft. Wayne
Part of regional roll-out across Indiana and Illinois
(September 21, 2016) – The Kroger Co.’s Central Division will open its newest locations for ClickList, the company’s on-line grocery ordering system. The service is now available in Fort Wayne at 5725 Coventry Lane and 601 E. Dupont.
The following additional ClickList locations are already open:
- 8745 South Emerson Avenue, Indianapolis, IN
- 1217 South Rangeline Road, Carmel, IN
- 3100 Meridian Park Drive, Greenwood, IN
- 150 West 161st Street, Westfield, IN
- 14800 Hazel Dell Crossing, Noblesville, IN
- 108 North State Road 267, Avon, IN
- 7272 Fishers Crossing (116th & Allisonville), Fishers, IN
- 5810 East 71st Street (71st & Binford), Indianapolis, IN
- 5350 East Thompson Road (Marketplace), Indianapolis, IN
- 605 N. Dixon Road, Kokomo, IN
- 17447 Carey Road, Westfield, IN
- 65 Beck Lane, Lafayette, IN
- 2629 East 65th Street, Indianapolis, IN
- 4025 South Old State Road 37, Bloomington, IN
- 1845 North Scatterfield Road, Anderson, IN
- 3060 North National Road, Columbus, IN
- 9219 N. Lindbergh Drive, Peoria, IL
- 2211 E. Center Street, Warsaw, IN
- 7101 E. 10th Street
Additional locations are planned for 2016 across select Indiana and Illinois markets.
The ClickList Process:
Customers order on-line at www.kroger.com. At the website, a customer fills a shopping cart, selects a pick-up time during a one hour window and a store location, and then places the on-line order. Next, a Kroger store associate hand picks ordered items and stores them in temperature appropriate zones until the customer arrives. Last, the customer pulls their vehicle up in the designated pick-up lane and a store associate will load the order in their car.
- On-line ordering is available on smart phones with internet access, but is not yet available via the Kroger app.
- As an introductory offer, Kroger will waive the $4.95 service charge for each customer’s first three orders.
- Payment is made using credit or debit cards by swiping the customer’s card at time of pick-up. Coupons electronically linked to a customer’s loyalty card will automatically redeem to reduce the cost of the order.
- If an ordered item is not available, store associates will offer a substitution to the customer, which the customer may accept or decline. Store associates pay particular attention to the quality of produce, meat and seafood.
- Pharmacy prescriptions are not included in the program
- Customers ordering cigarettes will be required to follow state law and Kroger policy on the sale of controlled substances. Indiana state law prohibits the purchase of alcohol through on-line ordering.
According to Central Division president Katie Wolfram, “Kroger tested on-line ordering in Cincinnati in 2014 and 2015. We have received strong praise from customers. Kroger Central Division then tested ClickList in central Indiana, with a strong positive response from associates and customers. ClickList is a great convenience for our customers and we will continue enhancing the process in response to customer and store associate feedback.”
Wolfram continued, “We are continuing to aggressively hire new associates across Indiana and Illinois, especially in central Indiana. That includes several hundred additional jobs in support of the on-line ordering program. ClickList strengthens our already very significant financial and workforce commitment to the local communities we serve.”
About the Kroger Co.:
The Kroger Co. has been serving local communities for 133 years. The Kroger Central Division has 136 food stores, 115 pharmacies and 95 fuel centers operating under three banners; Kroger, Owen’s and Pay Less, with locations primarily in Indiana and Illinois, in addition to three stores in Missouri, one in Michigan and one in Ohio. Kroger Central Division is dedicated to supporting every local community it serves, contributing more than $15.1 million in 2015 to local organizations, primarily focusing on hunger relief, K-12 education, health causes and diversity. The Kroger Co. was once again named the most generous company in America in a Chronicle of Philanthropy listing detailed in Forbes Magazine. At Kroger we value: honesty, respect, inclusion, diversity, safety and integrity.