2-1-1 Employees Earn Certification

2-1-1 and United Way of Allen County logo

Press release from the United Way of Allen County:

2-1-1 Employees Earn Certification

(February 25, 2010) Sara Darling and Linda Frutos recently passed the Alliance of Information & Referral Systems certification exam, making them Certified Information & Referral Specialists (CIRS). Maria Lewis recently passed the Certified Resource Specialist (CRS) exam, which is focused on database management and classification systems for Information & Referral centers. Lewis, Darling and Frutos are all employed by United Way’s Northeast Indiana 2-1-1 Call Center.

Certification is a measurement of documented ability in the field of Information & Referral and reflects specific competencies and related performance criteria, which describe the knowledge, skills, attitudes and work-related behaviors needed by I&R practitioners to successfully execute their duties.

2-1-1 is a national dialing code for free access to health and human service information and referral. By dialing the three simple numbers of 2-1-1, most northeast Indiana residents can get free, confidential, and 24-hour information about as many at 2,000 local social services, such as housing, shelter, food, legal aid, clothing, counseling, utility assistance, health care, transportation and more. Information & Referral Specialists are trained to help callers identify their needs and determine what agency or program will best meet their needs.

United Way of Allen County operates the Northeast Indiana 2-1-1 Call Center, which provides service to the following ten Indiana counties: Adams, Allen, DeKalb, Huntington, LaGrange, Noble, Steuben, Wabash, Wells and Whitley. Financial support comes from various funding sources, but primarily from United Way or United Fund organizations.

Sara Darling, Linda Frutos and Maria Lewis.  Courtesy photos.

Sara Darling, Linda Frutos and Maria Lewis. Courtesy photos.


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