Tag: Benchmark Portal
City’s 311 Call Center named among 25 best call centers in the country
The City of Fort Wayne's 311 Call Center has been named a top 25 small call center in the United States and Canada for 2015.
City’s 311 Call Center earns 92% approval rating in customer satisfaction survey
Mayor Tom Henry today announced the City of Fort Wayne's 311 Call Center received a 92% approval rating in its most recent customer satisfaction survey.
City’s 311 Call Center earns top 50 ranking from BenchmarkPortal
City's 311 Call Center earns top 50 ranking from BenchmarkPortal.
311 ranks second among top 100 small call centers
The City of Fort Wayne's 311 Call Center has earned 2nd place in a ranking of Top 100 small call centers in the United States and Canada, according to BenchmarkPortal.