{"id":56109,"date":"2014-10-29T12:00:07","date_gmt":"2014-10-29T16:00:07","guid":{"rendered":"https:\/\/www.aroundfortwayne.com\/news\/?p=56109"},"modified":"2014-10-29T12:00:07","modified_gmt":"2014-10-29T16:00:07","slug":"citys-311-call-center-earns-92-approval-rating-in-customer-satisfaction-survey","status":"publish","type":"post","link":"https:\/\/aroundfortwayne.com\/news\/2014\/10\/29\/citys-311-call-center-earns-92-approval-rating-in-customer-satisfaction-survey\/","title":{"rendered":"City&#8217;s 311 Call Center earns 92% approval rating in customer satisfaction survey"},"content":{"rendered":"<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.aroundfortwayne.com\/news\/wp-content\/uploads\/2015\/04\/City_of_Fort_Wayne_seal-200x200.jpg\" alt=\"City of Fort Wayne seal\" width=\"200\" height=\"200\" class=\"aligncenter size-thumbnail wp-image-50290\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>News release from the City of Fort Wayne:<\/p>\n<blockquote><p><strong>City&#8217;s 311 Call Center earns 92% approval rating in customer satisfaction survey<\/strong><\/p>\n<p><!--more--><\/p>\n<p>(October 29, 2014) &#8211; Mayor Tom Henry today announced the City of Fort Wayne&#8217;s 311 Call Center received a 92% approval rating in its most recent customer satisfaction survey.<\/p>\n<p>Nearly 400 City residents participated in the survey.<\/p>\n<p>&#8220;We&#8217;re fortunate to have a tremendous 311 system in the City of Fort Wayne,&#8221; said Mayor Henry. &#8220;We continue to receive positive feedback from residents who depend on us each day to provide services to move our community forward. The 311 Call Center is an important investment that continues to grow and succeed.&#8221; <\/p>\n<p>&#8220;The 311 Call Center is the venue where our residents can partner with local government to make an impact in our community. I&#8217;m glad they feel that our system is working for them,&#8221; said Julie Sanchez, director, Citizen Services Department. <\/p>\n<p>The City launched its 311 program in 2007 to make government more accessible. Since then, services provided by 311 have continued to expand as the Citizen Services Department currently assists 22 City departments. In 2013, the call center handled over 170,000 calls. Through September of this year, more than 153,000 calls have been placed into the call center.<\/p>\n<p>Earlier this year, the 311 Call Center was named a top 50 small call center by BenchmarkPortal. This is the third consecutive year that Fort Wayne&#8217;s call center has ranked in the Top 100 Small Call Center category.<\/p>\n<p>The 311 service is part of an ongoing effort to make City government easier to access and more responsive to the needs of the community.<\/p><\/blockquote>\n<p>&nbsp;<\/p>\n<h3>Related Images:<\/h3><div class=\"ngg-related-gallery\">\n\t\t\t<a href=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/71709.jpg\"\n\t\t\ttitle=\"Mayor Tom Henry announces call for referendum vote on the gaming issue during a press conference on February 27, 2009.\"\n\t\t\tclass='thickbox' rel='33cfdfcfe31f5be994cfa12efb7c4be1' data-image-id=\"199\" data-src=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/71709.jpg\" data-thumbnail=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_71709.jpg\" data-title=\"2009\/02\/27: Fort Wayne Mayor Tom Henry\" data-description=\"Mayor Tom Henry announces call for referendum vote on the gaming issue during a press conference on February 27, 2009.\">\n\t\t\t<img title=\"2009\/02\/27: Fort Wayne Mayor Tom Henry\"\n\t\t\t\talt=\"2009\/02\/27: Fort Wayne Mayor Tom Henry\"\n\t\t\t\tdata-image-id=\"199\"\n\t\t\t\tsrc=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_71709.jpg\"\/>\n\t\t<\/a>\n\t\t\t<a href=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/71710.jpg\"\n\t\t\ttitle=\"Mayor Tom Henry shakes hands with Allen County Councilman Paul Moss after the press conference announcing his decision to seek a referendum vote on the gaming issue.  Photo taken February 27, 2009.\"\n\t\t\tclass='thickbox' rel='33cfdfcfe31f5be994cfa12efb7c4be1' data-image-id=\"200\" data-src=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/71710.jpg\" data-thumbnail=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_71710.jpg\" data-title=\"2009\/02\/27: Mayor Tom Henry shakes hands with Allen County Councilman Paul Moss\" data-description=\"Mayor Tom Henry shakes hands with Allen County Councilman Paul Moss after the press conference announcing his decision to seek a referendum vote on the gaming issue.  Photo taken February 27, 2009.\">\n\t\t\t<img title=\"2009\/02\/27: Mayor Tom Henry shakes hands with Allen County Councilman Paul Moss\"\n\t\t\t\talt=\"2009\/02\/27: Mayor Tom Henry shakes hands with Allen County Councilman Paul Moss\"\n\t\t\t\tdata-image-id=\"200\"\n\t\t\t\tsrc=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_71710.jpg\"\/>\n\t\t<\/a>\n\t\t\t<a href=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/71712.jpg\"\n\t\t\ttitle=\"Fort Wayne City Council President Tom Smith makes a brief comment during the Mayor&#039;s press conference calling for referendum vote on the gaming issue.  Photo taken February 27, 2009.\"\n\t\t\tclass='thickbox' rel='33cfdfcfe31f5be994cfa12efb7c4be1' data-image-id=\"201\" data-src=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/71712.jpg\" data-thumbnail=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_71712.jpg\" data-title=\"2009\/02\/27: Fort Wayne City Council President Tom Smith\" data-description=\"Fort Wayne City Council President Tom Smith makes a brief comment during the Mayor&#039;s press conference calling for referendum vote on the gaming issue.  Photo taken February 27, 2009.\">\n\t\t\t<img title=\"2009\/02\/27: Fort Wayne City Council President Tom Smith\"\n\t\t\t\talt=\"2009\/02\/27: Fort Wayne City Council President Tom Smith\"\n\t\t\t\tdata-image-id=\"201\"\n\t\t\t\tsrc=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_71712.jpg\"\/>\n\t\t<\/a>\n\t\t\t<a href=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/71714.jpg\"\n\t\t\ttitle=\"City Councilman Tim Pape makes a brief comment during the Mayor&#039;s press conference calling for referendum vote on the gaming issue.  Photo taken February 27, 2009.\"\n\t\t\tclass='thickbox' rel='33cfdfcfe31f5be994cfa12efb7c4be1' data-image-id=\"202\" data-src=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/71714.jpg\" data-thumbnail=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_71714.jpg\" data-title=\"2009\/02\/27: Fort Wayne City Councilman Tim Pape\" data-description=\"City Councilman Tim Pape makes a brief comment during the Mayor&#039;s press conference calling for referendum vote on the gaming issue.  Photo taken February 27, 2009.\">\n\t\t\t<img title=\"2009\/02\/27: Fort Wayne City Councilman Tim Pape\"\n\t\t\t\talt=\"2009\/02\/27: Fort Wayne City Councilman Tim Pape\"\n\t\t\t\tdata-image-id=\"202\"\n\t\t\t\tsrc=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_71714.jpg\"\/>\n\t\t<\/a>\n\t\t\t<a href=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/71715.jpg\"\n\t\t\ttitle=\"Allen County Councilman Paul Moss makes a brief comment during the Mayor&#039;s press conference calling for referendum vote on the gaming issue.  Photo taken February 27, 2009.\"\n\t\t\tclass='thickbox' rel='33cfdfcfe31f5be994cfa12efb7c4be1' data-image-id=\"203\" data-src=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/71715.jpg\" data-thumbnail=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_71715.jpg\" data-title=\"2009\/02\/27: Allen County Councilman Paul Moss\" data-description=\"Allen County Councilman Paul Moss makes a brief comment during the Mayor&#039;s press conference calling for referendum vote on the gaming issue.  Photo taken February 27, 2009.\">\n\t\t\t<img title=\"2009\/02\/27: Allen County Councilman Paul Moss\"\n\t\t\t\talt=\"2009\/02\/27: Allen County Councilman Paul Moss\"\n\t\t\t\tdata-image-id=\"203\"\n\t\t\t\tsrc=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_71715.jpg\"\/>\n\t\t<\/a>\n\t\t\t<a href=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/71717.jpg\"\n\t\t\ttitle=\"Former City Councilman Dr. John Crawford and son Grant attended the press conference in which Mayor Henry called for a referendum vote on the gaming issue. Photo taken February 27, 2009.\"\n\t\t\tclass='thickbox' rel='33cfdfcfe31f5be994cfa12efb7c4be1' data-image-id=\"204\" data-src=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/71717.jpg\" data-thumbnail=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_71717.jpg\" data-title=\"2009\/02\/27: Dr. John Crawford and son Grant\" data-description=\"Former City Councilman Dr. John Crawford and son Grant attended the press conference in which Mayor Henry called for a referendum vote on the gaming issue. Photo taken February 27, 2009.\">\n\t\t\t<img title=\"2009\/02\/27: Dr. John Crawford and son Grant\"\n\t\t\t\talt=\"2009\/02\/27: Dr. John Crawford and son Grant\"\n\t\t\t\tdata-image-id=\"204\"\n\t\t\t\tsrc=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_71717.jpg\"\/>\n\t\t<\/a>\n\t\t\t<a href=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/85078.jpg\"\n\t\t\ttitle=\"Mayor Tom Henry addresses the press about the City&#039;s hiring of lobbyists to promote a referendum vote on gaming. Deputy Mayor Greg Purcell is in the background. Photo taken May 1, 2009.\"\n\t\t\tclass='thickbox' rel='33cfdfcfe31f5be994cfa12efb7c4be1' data-image-id=\"1693\" data-src=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/85078.jpg\" data-thumbnail=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_85078.jpg\" data-title=\"2009\/05\/01: Mayor Tom Henry\" data-description=\"Mayor Tom Henry addresses the press about the City&#039;s hiring of lobbyists to promote a referendum vote on gaming. Deputy Mayor Greg Purcell is in the background. Photo taken May 1, 2009.\">\n\t\t\t<img title=\"2009\/05\/01: Mayor Tom Henry\"\n\t\t\t\talt=\"2009\/05\/01: Mayor Tom Henry\"\n\t\t\t\tdata-image-id=\"1693\"\n\t\t\t\tsrc=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_85078.jpg\"\/>\n\t\t<\/a>\n\t\t\t<a href=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/85080.jpg\"\n\t\t\ttitle=\"Mayor Tom Henry addresses the press about the City&#039;s hiring of lobbyists to promote a referendum vote on gaming.  Deputy Mayor Greg Purcell is on the left and City Corporate Counsel Tim Haffner is on the right.  Photo taken May 1, 2009.\"\n\t\t\tclass='thickbox' rel='33cfdfcfe31f5be994cfa12efb7c4be1' data-image-id=\"1694\" data-src=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/85080.jpg\" data-thumbnail=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_85080.jpg\" data-title=\"2009\/05\/01: Mayor Tom Henry\" data-description=\"Mayor Tom Henry addresses the press about the City&#039;s hiring of lobbyists to promote a referendum vote on gaming.  Deputy Mayor Greg Purcell is on the left and City Corporate Counsel Tim Haffner is on the right.  Photo taken May 1, 2009.\">\n\t\t\t<img title=\"2009\/05\/01: Mayor Tom Henry\"\n\t\t\t\talt=\"2009\/05\/01: Mayor Tom Henry\"\n\t\t\t\tdata-image-id=\"1694\"\n\t\t\t\tsrc=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_85080.jpg\"\/>\n\t\t<\/a>\n\t\t\t<a href=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/85088.jpg\"\n\t\t\ttitle=\"Mayor Tom Henry addresses the press about the City&#039;s hiring of lobbyists to promote a referendum vote on gaming.  Deputy Mayor Greg Purcell is in the background.  Photo taken May 1, 2009.\"\n\t\t\tclass='thickbox' rel='33cfdfcfe31f5be994cfa12efb7c4be1' data-image-id=\"1695\" data-src=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/85088.jpg\" data-thumbnail=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_85088.jpg\" data-title=\"2009\/05\/01: Mayor Tom Henry\" data-description=\"Mayor Tom Henry addresses the press about the City&#039;s hiring of lobbyists to promote a referendum vote on gaming.  Deputy Mayor Greg Purcell is in the background.  Photo taken May 1, 2009.\">\n\t\t\t<img title=\"2009\/05\/01: Mayor Tom Henry\"\n\t\t\t\talt=\"2009\/05\/01: Mayor Tom Henry\"\n\t\t\t\tdata-image-id=\"1695\"\n\t\t\t\tsrc=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_85088.jpg\"\/>\n\t\t<\/a>\n\t\t\t<a href=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/85091.jpg\"\n\t\t\ttitle=\"Deputy Mayor Greg Purcell answers questions from the press. Photo taken May 1, 2009.\"\n\t\t\tclass='thickbox' rel='33cfdfcfe31f5be994cfa12efb7c4be1' data-image-id=\"1696\" data-src=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/85091.jpg\" data-thumbnail=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_85091.jpg\" data-title=\"2009\/05\/01: Deputy Mayor Greg Purcell\" data-description=\"Deputy Mayor Greg Purcell answers questions from the press. Photo taken May 1, 2009.\">\n\t\t\t<img title=\"2009\/05\/01: Deputy Mayor Greg Purcell\"\n\t\t\t\talt=\"2009\/05\/01: Deputy Mayor Greg Purcell\"\n\t\t\t\tdata-image-id=\"1696\"\n\t\t\t\tsrc=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_85091.jpg\"\/>\n\t\t<\/a>\n\t\t\t<a href=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/85094.jpg\"\n\t\t\ttitle=\"City Corporate Counsel Tim Haffner answers a question from the press.  Photo taken May 1, 2009.\"\n\t\t\tclass='thickbox' rel='33cfdfcfe31f5be994cfa12efb7c4be1' data-image-id=\"1697\" data-src=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/85094.jpg\" data-thumbnail=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_85094.jpg\" data-title=\"2009\/05\/01: City Corporate Counsel Tim Haffner\" data-description=\"City Corporate Counsel Tim Haffner answers a question from the press.  Photo taken May 1, 2009.\">\n\t\t\t<img title=\"2009\/05\/01: City Corporate Counsel Tim Haffner\"\n\t\t\t\talt=\"2009\/05\/01: City Corporate Counsel Tim Haffner\"\n\t\t\t\tdata-image-id=\"1697\"\n\t\t\t\tsrc=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_85094.jpg\"\/>\n\t\t<\/a>\n\t\t\t<a href=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/85095.jpg\"\n\t\t\ttitle=\"Deputy Mayor Greg Purcell answers questions from the press.  Tim Haffner is on the right.  Photo taken May 1, 2009.\"\n\t\t\tclass='thickbox' rel='33cfdfcfe31f5be994cfa12efb7c4be1' data-image-id=\"1698\" data-src=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/85095.jpg\" data-thumbnail=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_85095.jpg\" data-title=\"2009\/05\/01: Deputy Mayor Greg Purcell\" data-description=\"Deputy Mayor Greg Purcell answers questions from the press.  Tim Haffner is on the right.  Photo taken May 1, 2009.\">\n\t\t\t<img title=\"2009\/05\/01: Deputy Mayor Greg Purcell\"\n\t\t\t\talt=\"2009\/05\/01: Deputy Mayor Greg Purcell\"\n\t\t\t\tdata-image-id=\"1698\"\n\t\t\t\tsrc=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_85095.jpg\"\/>\n\t\t<\/a>\n\t\t\t<a href=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/harrison_street_explored.jpg\"\n\t\t\ttitle=\"Illustration from the Harrison Street Explored invitation. Courtesy image.\"\n\t\t\tclass='thickbox' rel='33cfdfcfe31f5be994cfa12efb7c4be1' data-image-id=\"1716\" data-src=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/harrison_street_explored.jpg\" data-thumbnail=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_harrison_street_explored.jpg\" data-title=\"Harrison Street Explored Illustration\" data-description=\"Illustration from the Harrison Street Explored invitation. Courtesy image.\">\n\t\t\t<img title=\"Harrison Street Explored Illustration\"\n\t\t\t\talt=\"Harrison Street Explored Illustration\"\n\t\t\t\tdata-image-id=\"1716\"\n\t\t\t\tsrc=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_harrison_street_explored.jpg\"\/>\n\t\t<\/a>\n\t\t\t<a href=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/blog-headers\/2009_05_11_header.jpg\"\n\t\t\ttitle=\"The Komets celebrated their back to back Turner Cup Championship downtown.\"\n\t\t\tclass='thickbox' rel='33cfdfcfe31f5be994cfa12efb7c4be1' data-image-id=\"1812\" data-src=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/blog-headers\/2009_05_11_header.jpg\" data-thumbnail=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/blog-headers\/thumbs\/thumbs_2009_05_11_header.jpg\" data-title=\"2009\/05\/12 - Komets celebration\" data-description=\"The Komets celebrated their back to back Turner Cup Championship downtown.\">\n\t\t\t<img title=\"2009\/05\/12 - Komets celebration\"\n\t\t\t\talt=\"2009\/05\/12 - Komets celebration\"\n\t\t\t\tdata-image-id=\"1812\"\n\t\t\t\tsrc=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/blog-headers\/thumbs\/thumbs_2009_05_11_header.jpg\"\/>\n\t\t<\/a>\n\t\t\t<a href=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/92352.jpg\"\n\t\t\ttitle=\"Mayor Tom Henry announces the City won&#039;t renew the Light Lease with Indiana Michigan Power. Photo taken June 1, 2009.\"\n\t\t\tclass='thickbox' rel='33cfdfcfe31f5be994cfa12efb7c4be1' data-image-id=\"2011\" data-src=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/92352.jpg\" data-thumbnail=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_92352.jpg\" data-title=\"2009\/06\/02: Mayor Tom Henry\" data-description=\"Mayor Tom Henry announces the City won&#039;t renew the Light Lease with Indiana Michigan Power. Photo taken June 1, 2009.\">\n\t\t\t<img title=\"2009\/06\/02: Mayor Tom Henry\"\n\t\t\t\talt=\"2009\/06\/02: Mayor Tom Henry\"\n\t\t\t\tdata-image-id=\"2011\"\n\t\t\t\tsrc=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_92352.jpg\"\/>\n\t\t<\/a>\n\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Mayor Tom Henry today announced the City of Fort Wayne&#8217;s 311 Call Center received a 92% approval rating in its most recent customer satisfaction survey.<\/p>\n","protected":false},"author":2,"featured_media":50290,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[94],"tags":[745,7088,11550,21584,23,98,787],"class_list":["post-56109","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-city-of-fort-wayne-news","tag-3-1-1-city-of-fort-wayne-call-center","tag-benchmark-portal","tag-citizen-services-department","tag-city-of-fort-wayne-indiana","tag-fort-wayne-indiana","tag-fort-wayne-mayor-tom-henry","tag-julie-sanchez"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>City&#039;s 311 Call Center earns 92% approval rating in customer satisfaction survey - AroundFortWayne<\/title>\n<meta name=\"description\" content=\"Mayor Tom Henry today announced the City of Fort Wayne\u2019s 311 Call Center received 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