{"id":50876,"date":"2015-04-26T22:00:06","date_gmt":"2015-04-27T02:00:06","guid":{"rendered":"https:\/\/www.aroundfortwayne.com\/news\/?p=50876"},"modified":"2015-04-26T22:00:06","modified_gmt":"2015-04-27T02:00:06","slug":"citys-311-call-center-named-among-25-best-call-centers-in-the-country","status":"publish","type":"post","link":"https:\/\/aroundfortwayne.com\/news\/2015\/04\/26\/citys-311-call-center-named-among-25-best-call-centers-in-the-country\/","title":{"rendered":"City&#8217;s 311 Call Center named among 25 best call centers in the country"},"content":{"rendered":"<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.aroundfortwayne.com\/news\/wp-content\/uploads\/2015\/04\/City_of_Fort_Wayne_seal-200x200.jpg\" alt=\"City of Fort Wayne seal\" width=\"200\" height=\"200\" class=\"aligncenter size-thumbnail wp-image-50290\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>News release from the City of Fort Wayne:<\/p>\n<blockquote><p><strong>City&#8217;s 311 Call Center named among 25 best call centers in the country<\/strong><\/p>\n<p><!--more--><\/p>\n<p>(April 21, 2015) &#8211; The City of Fort Wayne&#8217;s 311 Call Center has been named a top 25 small call center in the United States and Canada for 2015.<\/p>\n<p>This marks the fourth consecutive year that Fort Wayne&#8217;s Citizen Services Department&#8217;s call center has ranked in the Top 100 Small Call Center category by Benchmark Portal. The award includes private and municipal centers staffed by less than 100 employees.<\/p>\n<p>&#8220;I continue to be impressed with the excellent customer service being provided by our call center team,&#8221; said Mayor Tom Henry. &#8220;The public is using our 311 service and it shows. We have a dedicated staff committed to meeting the needs of our community. We&#8217;re honored to be recognized as one of the best departments in the entire country.&#8221; <\/p>\n<p>&#8220;We are very excited to be ranked among the top 25 small call centers in U.S. and Canada.  The 311 Call Center remains committed to ensuring that each citizen encounter is positive and productive. This award symbolizes our staff&#8217;s great dedication to serving our citizens with a spirit of excellence on a daily basis, said Julie Sanchez, director, Citizen Services Department, City of Fort Wayne.&#8221;<\/p>\n<p>The City launched its 311 program in 2007 to make government more accessible. Since then, services provided by 311 have continued to expand as Citizen Services currently assists 22 City departments. In 2014, the call center handled nearly 200,000 calls, a record year for the department. <\/p>\n<p>The 311 service is part of an ongoing effort to make City government easier to access and more responsive to the needs of citizens, businesses and visitors. Through Citizen Services, the City engages with the public to make improvements, measure departmental service performance, and through the use of innovation, collect community voice, which empowers citizens to help drive change.<\/p>\n<p>BenchmarkPortal is an international organization recognized as a leader in call center expertise, certification and training, research and tracking of the industry&#8217;s best practices. Benchmark ranked call centers based on surveys distributed to its database of more than 1,000 public and private call centers in North America.<\/p><\/blockquote>\n<p>&nbsp;<\/p>\n<h3>Related Images:<\/h3><div class=\"ngg-related-gallery\">\n\t\t\t<a href=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/71709.jpg\"\n\t\t\ttitle=\"Mayor Tom Henry announces call for referendum vote on the gaming issue during a press conference on February 27, 2009.\"\n\t\t\tclass='thickbox' rel='33cfdfcfe31f5be994cfa12efb7c4be1' data-image-id=\"199\" data-src=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/71709.jpg\" data-thumbnail=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_71709.jpg\" data-title=\"2009\/02\/27: Fort Wayne Mayor Tom Henry\" data-description=\"Mayor Tom Henry announces call for referendum vote on the gaming issue during a press conference on February 27, 2009.\">\n\t\t\t<img title=\"2009\/02\/27: Fort Wayne Mayor Tom Henry\"\n\t\t\t\talt=\"2009\/02\/27: Fort Wayne Mayor Tom Henry\"\n\t\t\t\tdata-image-id=\"199\"\n\t\t\t\tsrc=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_71709.jpg\"\/>\n\t\t<\/a>\n\t\t\t<a href=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/71710.jpg\"\n\t\t\ttitle=\"Mayor Tom Henry shakes hands with Allen County Councilman Paul Moss after the press conference announcing his decision to seek a referendum vote on the gaming issue.  Photo taken February 27, 2009.\"\n\t\t\tclass='thickbox' rel='33cfdfcfe31f5be994cfa12efb7c4be1' data-image-id=\"200\" data-src=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/71710.jpg\" data-thumbnail=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_71710.jpg\" data-title=\"2009\/02\/27: Mayor Tom Henry shakes hands with Allen County Councilman Paul Moss\" data-description=\"Mayor Tom Henry shakes hands with Allen County Councilman Paul Moss after the press conference announcing his decision to seek a referendum vote on the gaming issue.  Photo taken February 27, 2009.\">\n\t\t\t<img title=\"2009\/02\/27: Mayor Tom Henry shakes hands with Allen County Councilman Paul Moss\"\n\t\t\t\talt=\"2009\/02\/27: Mayor Tom Henry shakes hands with Allen County Councilman Paul Moss\"\n\t\t\t\tdata-image-id=\"200\"\n\t\t\t\tsrc=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_71710.jpg\"\/>\n\t\t<\/a>\n\t\t\t<a href=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/71712.jpg\"\n\t\t\ttitle=\"Fort Wayne City Council President Tom Smith makes a brief comment during the Mayor&#039;s press conference calling for referendum vote on the gaming issue.  Photo taken February 27, 2009.\"\n\t\t\tclass='thickbox' rel='33cfdfcfe31f5be994cfa12efb7c4be1' data-image-id=\"201\" data-src=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/71712.jpg\" data-thumbnail=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_71712.jpg\" data-title=\"2009\/02\/27: Fort Wayne City Council President Tom Smith\" data-description=\"Fort Wayne City Council President Tom Smith makes a brief comment during the Mayor&#039;s press conference calling for referendum vote on the gaming issue.  Photo taken February 27, 2009.\">\n\t\t\t<img title=\"2009\/02\/27: Fort Wayne City Council President Tom Smith\"\n\t\t\t\talt=\"2009\/02\/27: Fort Wayne City Council President Tom Smith\"\n\t\t\t\tdata-image-id=\"201\"\n\t\t\t\tsrc=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_71712.jpg\"\/>\n\t\t<\/a>\n\t\t\t<a href=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/71714.jpg\"\n\t\t\ttitle=\"City Councilman Tim Pape makes a brief comment during the Mayor&#039;s press conference calling for referendum vote on the gaming issue.  Photo taken February 27, 2009.\"\n\t\t\tclass='thickbox' rel='33cfdfcfe31f5be994cfa12efb7c4be1' data-image-id=\"202\" data-src=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/71714.jpg\" data-thumbnail=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_71714.jpg\" data-title=\"2009\/02\/27: Fort Wayne City Councilman Tim Pape\" data-description=\"City Councilman Tim Pape makes a brief comment during the Mayor&#039;s press conference calling for referendum vote on the gaming issue.  Photo taken February 27, 2009.\">\n\t\t\t<img title=\"2009\/02\/27: Fort Wayne City Councilman Tim Pape\"\n\t\t\t\talt=\"2009\/02\/27: Fort Wayne City Councilman Tim Pape\"\n\t\t\t\tdata-image-id=\"202\"\n\t\t\t\tsrc=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_71714.jpg\"\/>\n\t\t<\/a>\n\t\t\t<a href=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/71715.jpg\"\n\t\t\ttitle=\"Allen County Councilman Paul Moss makes a brief comment during the Mayor&#039;s press conference calling for referendum vote on the gaming issue.  Photo taken February 27, 2009.\"\n\t\t\tclass='thickbox' rel='33cfdfcfe31f5be994cfa12efb7c4be1' data-image-id=\"203\" data-src=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/71715.jpg\" data-thumbnail=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_71715.jpg\" data-title=\"2009\/02\/27: Allen County Councilman Paul Moss\" data-description=\"Allen County Councilman Paul Moss makes a brief comment during the Mayor&#039;s press conference calling for referendum vote on the gaming issue.  Photo taken February 27, 2009.\">\n\t\t\t<img title=\"2009\/02\/27: Allen County Councilman Paul Moss\"\n\t\t\t\talt=\"2009\/02\/27: Allen County Councilman Paul Moss\"\n\t\t\t\tdata-image-id=\"203\"\n\t\t\t\tsrc=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_71715.jpg\"\/>\n\t\t<\/a>\n\t\t\t<a href=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/71717.jpg\"\n\t\t\ttitle=\"Former City Councilman Dr. John Crawford and son Grant attended the press conference in which Mayor Henry called for a referendum vote on the gaming issue. Photo taken February 27, 2009.\"\n\t\t\tclass='thickbox' rel='33cfdfcfe31f5be994cfa12efb7c4be1' data-image-id=\"204\" data-src=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/71717.jpg\" data-thumbnail=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_71717.jpg\" data-title=\"2009\/02\/27: Dr. John Crawford and son Grant\" data-description=\"Former City Councilman Dr. John Crawford and son Grant attended the press conference in which Mayor Henry called for a referendum vote on the gaming issue. Photo taken February 27, 2009.\">\n\t\t\t<img title=\"2009\/02\/27: Dr. John Crawford and son Grant\"\n\t\t\t\talt=\"2009\/02\/27: Dr. John Crawford and son Grant\"\n\t\t\t\tdata-image-id=\"204\"\n\t\t\t\tsrc=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_71717.jpg\"\/>\n\t\t<\/a>\n\t\t\t<a href=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/85078.jpg\"\n\t\t\ttitle=\"Mayor Tom Henry addresses the press about the City&#039;s hiring of lobbyists to promote a referendum vote on gaming. Deputy Mayor Greg Purcell is in the background. Photo taken May 1, 2009.\"\n\t\t\tclass='thickbox' rel='33cfdfcfe31f5be994cfa12efb7c4be1' data-image-id=\"1693\" data-src=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/85078.jpg\" data-thumbnail=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_85078.jpg\" data-title=\"2009\/05\/01: Mayor Tom Henry\" data-description=\"Mayor Tom Henry addresses the press about the City&#039;s hiring of lobbyists to promote a referendum vote on gaming. Deputy Mayor Greg Purcell is in the background. Photo taken May 1, 2009.\">\n\t\t\t<img title=\"2009\/05\/01: Mayor Tom Henry\"\n\t\t\t\talt=\"2009\/05\/01: Mayor Tom Henry\"\n\t\t\t\tdata-image-id=\"1693\"\n\t\t\t\tsrc=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_85078.jpg\"\/>\n\t\t<\/a>\n\t\t\t<a href=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/85080.jpg\"\n\t\t\ttitle=\"Mayor Tom Henry addresses the press about the City&#039;s hiring of lobbyists to promote a referendum vote on gaming.  Deputy Mayor Greg Purcell is on the left and City Corporate Counsel Tim Haffner is on the right.  Photo taken May 1, 2009.\"\n\t\t\tclass='thickbox' rel='33cfdfcfe31f5be994cfa12efb7c4be1' data-image-id=\"1694\" data-src=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/85080.jpg\" data-thumbnail=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_85080.jpg\" data-title=\"2009\/05\/01: Mayor Tom Henry\" data-description=\"Mayor Tom Henry addresses the press about the City&#039;s hiring of lobbyists to promote a referendum vote on gaming.  Deputy Mayor Greg Purcell is on the left and City Corporate Counsel Tim Haffner is on the right.  Photo taken May 1, 2009.\">\n\t\t\t<img title=\"2009\/05\/01: Mayor Tom Henry\"\n\t\t\t\talt=\"2009\/05\/01: Mayor Tom Henry\"\n\t\t\t\tdata-image-id=\"1694\"\n\t\t\t\tsrc=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_85080.jpg\"\/>\n\t\t<\/a>\n\t\t\t<a href=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/85088.jpg\"\n\t\t\ttitle=\"Mayor Tom Henry addresses the press about the City&#039;s hiring of lobbyists to promote a referendum vote on gaming.  Deputy Mayor Greg Purcell is in the background.  Photo taken May 1, 2009.\"\n\t\t\tclass='thickbox' rel='33cfdfcfe31f5be994cfa12efb7c4be1' data-image-id=\"1695\" data-src=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/85088.jpg\" data-thumbnail=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_85088.jpg\" data-title=\"2009\/05\/01: Mayor Tom Henry\" data-description=\"Mayor Tom Henry addresses the press about the City&#039;s hiring of lobbyists to promote a referendum vote on gaming.  Deputy Mayor Greg Purcell is in the background.  Photo taken May 1, 2009.\">\n\t\t\t<img title=\"2009\/05\/01: Mayor Tom Henry\"\n\t\t\t\talt=\"2009\/05\/01: Mayor Tom Henry\"\n\t\t\t\tdata-image-id=\"1695\"\n\t\t\t\tsrc=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_85088.jpg\"\/>\n\t\t<\/a>\n\t\t\t<a href=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/85091.jpg\"\n\t\t\ttitle=\"Deputy Mayor Greg Purcell answers questions from the press. Photo taken May 1, 2009.\"\n\t\t\tclass='thickbox' rel='33cfdfcfe31f5be994cfa12efb7c4be1' data-image-id=\"1696\" data-src=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/85091.jpg\" data-thumbnail=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_85091.jpg\" data-title=\"2009\/05\/01: Deputy Mayor Greg Purcell\" data-description=\"Deputy Mayor Greg Purcell answers questions from the press. Photo taken May 1, 2009.\">\n\t\t\t<img title=\"2009\/05\/01: Deputy Mayor Greg Purcell\"\n\t\t\t\talt=\"2009\/05\/01: Deputy Mayor Greg Purcell\"\n\t\t\t\tdata-image-id=\"1696\"\n\t\t\t\tsrc=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_85091.jpg\"\/>\n\t\t<\/a>\n\t\t\t<a href=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/85094.jpg\"\n\t\t\ttitle=\"City Corporate Counsel Tim Haffner answers a question from the press.  Photo taken May 1, 2009.\"\n\t\t\tclass='thickbox' rel='33cfdfcfe31f5be994cfa12efb7c4be1' data-image-id=\"1697\" data-src=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/85094.jpg\" data-thumbnail=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_85094.jpg\" data-title=\"2009\/05\/01: City Corporate Counsel Tim Haffner\" data-description=\"City Corporate Counsel Tim Haffner answers a question from the press.  Photo taken May 1, 2009.\">\n\t\t\t<img title=\"2009\/05\/01: City Corporate Counsel Tim Haffner\"\n\t\t\t\talt=\"2009\/05\/01: City Corporate Counsel Tim Haffner\"\n\t\t\t\tdata-image-id=\"1697\"\n\t\t\t\tsrc=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_85094.jpg\"\/>\n\t\t<\/a>\n\t\t\t<a href=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/85095.jpg\"\n\t\t\ttitle=\"Deputy Mayor Greg Purcell answers questions from the press.  Tim Haffner is on the right.  Photo taken May 1, 2009.\"\n\t\t\tclass='thickbox' rel='33cfdfcfe31f5be994cfa12efb7c4be1' data-image-id=\"1698\" data-src=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/85095.jpg\" data-thumbnail=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_85095.jpg\" data-title=\"2009\/05\/01: Deputy Mayor Greg Purcell\" data-description=\"Deputy Mayor Greg Purcell answers questions from the press.  Tim Haffner is on the right.  Photo taken May 1, 2009.\">\n\t\t\t<img title=\"2009\/05\/01: Deputy Mayor Greg Purcell\"\n\t\t\t\talt=\"2009\/05\/01: Deputy Mayor Greg Purcell\"\n\t\t\t\tdata-image-id=\"1698\"\n\t\t\t\tsrc=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_85095.jpg\"\/>\n\t\t<\/a>\n\t\t\t<a href=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/harrison_street_explored.jpg\"\n\t\t\ttitle=\"Illustration from the Harrison Street Explored invitation. Courtesy image.\"\n\t\t\tclass='thickbox' rel='33cfdfcfe31f5be994cfa12efb7c4be1' data-image-id=\"1716\" data-src=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/harrison_street_explored.jpg\" data-thumbnail=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_harrison_street_explored.jpg\" data-title=\"Harrison Street Explored Illustration\" data-description=\"Illustration from the Harrison Street Explored invitation. Courtesy image.\">\n\t\t\t<img title=\"Harrison Street Explored Illustration\"\n\t\t\t\talt=\"Harrison Street Explored Illustration\"\n\t\t\t\tdata-image-id=\"1716\"\n\t\t\t\tsrc=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_harrison_street_explored.jpg\"\/>\n\t\t<\/a>\n\t\t\t<a href=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/blog-headers\/2009_05_11_header.jpg\"\n\t\t\ttitle=\"The Komets celebrated their back to back Turner Cup Championship downtown.\"\n\t\t\tclass='thickbox' rel='33cfdfcfe31f5be994cfa12efb7c4be1' data-image-id=\"1812\" data-src=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/blog-headers\/2009_05_11_header.jpg\" data-thumbnail=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/blog-headers\/thumbs\/thumbs_2009_05_11_header.jpg\" data-title=\"2009\/05\/12 - Komets celebration\" data-description=\"The Komets celebrated their back to back Turner Cup Championship downtown.\">\n\t\t\t<img title=\"2009\/05\/12 - Komets celebration\"\n\t\t\t\talt=\"2009\/05\/12 - Komets celebration\"\n\t\t\t\tdata-image-id=\"1812\"\n\t\t\t\tsrc=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/blog-headers\/thumbs\/thumbs_2009_05_11_header.jpg\"\/>\n\t\t<\/a>\n\t\t\t<a href=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/92352.jpg\"\n\t\t\ttitle=\"Mayor Tom Henry announces the City won&#039;t renew the Light Lease with Indiana Michigan Power. Photo taken June 1, 2009.\"\n\t\t\tclass='thickbox' rel='33cfdfcfe31f5be994cfa12efb7c4be1' data-image-id=\"2011\" data-src=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/92352.jpg\" data-thumbnail=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_92352.jpg\" data-title=\"2009\/06\/02: Mayor Tom Henry\" data-description=\"Mayor Tom Henry announces the City won&#039;t renew the Light Lease with Indiana Michigan Power. Photo taken June 1, 2009.\">\n\t\t\t<img title=\"2009\/06\/02: Mayor Tom Henry\"\n\t\t\t\talt=\"2009\/06\/02: Mayor Tom Henry\"\n\t\t\t\tdata-image-id=\"2011\"\n\t\t\t\tsrc=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_92352.jpg\"\/>\n\t\t<\/a>\n\t<\/div>","protected":false},"excerpt":{"rendered":"<p>The City of Fort Wayne&#8217;s 311 Call Center has been named a top 25 small call center in the United States and Canada for 2015.<\/p>\n","protected":false},"author":2,"featured_media":50290,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[94],"tags":[745,7088,11550,21584,23,98,787],"class_list":["post-50876","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-city-of-fort-wayne-news","tag-3-1-1-city-of-fort-wayne-call-center","tag-benchmark-portal","tag-citizen-services-department","tag-city-of-fort-wayne-indiana","tag-fort-wayne-indiana","tag-fort-wayne-mayor-tom-henry","tag-julie-sanchez"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>City&#039;s 311 Call Center named among 25 best call centers in the country - AroundFortWayne<\/title>\n<meta name=\"description\" content=\"The City of Fort Wayne\u2019s 311 Call Center has been named a top 25 small call center in the 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