{"id":40463,"date":"2014-04-28T10:00:50","date_gmt":"2014-04-28T14:00:50","guid":{"rendered":"https:\/\/www.aroundfortwayne.com\/news\/?p=40463"},"modified":"2014-04-28T10:00:50","modified_gmt":"2014-04-28T14:00:50","slug":"citys-311-call-center-earns-top-50-ranking-benchmarkportal","status":"publish","type":"post","link":"https:\/\/aroundfortwayne.com\/news\/2014\/04\/28\/citys-311-call-center-earns-top-50-ranking-benchmarkportal\/","title":{"rendered":"City&#8217;s 311 Call Center earns top 50 ranking from BenchmarkPortal"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.aroundfortwayne.com\/news\/wp-content\/uploads\/\/2013\/02\/FortWayneCitySeal.gif\" alt=\"City of Fort Wayne seal\" width=\"200\" height=\"201\" class=\"aligncenter size-full wp-image-34844\" \/><\/p>\n<p>News release from the City of Fort Wayne:<\/p>\n<blockquote><p><strong>City&#8217;s 311 Call Center earns top 50 ranking from BenchmarkPortal<\/strong><\/p>\n<p><!--more--><\/p>\n<p>(April 28, 2014) &#8211; The City of Fort Wayne&#8217;s 311 Call Center has received another national award as one of the top 50 small call centers in the United States and Canada in 2014, according to BenchmarkPortal.<\/p>\n<p>This marks the third consecutive year that Fort Wayne&#8217;s call center has ranked in the Top 100 Small Call Center category, which includes private and municipal centers staffed by less than 100 employees.<\/p>\n<p>&#8220;This is a tremendous honor as we continue our commitment to meeting the needs of citizens and businesses,&#8221; said Mayor Tom Henry. &#8220;I appreciate the hard work displayed by Julie Sanchez as the leader of the City&#8217;s Citizen Services Department. She and her team are making a meaningful difference in our community. To be recognized as a national leader in call center effectiveness is a great accomplishment.&#8221; <\/p>\n<p>The City launched its 311 program in 2007 to make government more accessible. Since then, services provided by 311 have continued to expand as the department currently assists 22 City departments. In 2013, the call center handled over 170,000 calls. <\/p>\n<p>The 311 service is part of an ongoing effort to make City government easier to access and more responsive to the needs of citizens, businesses and visitors. Through Citizen Services the City engages with the public to make improvements, measure departmental service performance, and through the use of innovation, collect community voice, which empowers citizens to help drive change.<\/p>\n<p>BenchmarkPortal is an international organization recognized as a leader in call center expertise, certification and training, research and tracking of the industry&#8217;s best practices. Benchmark ranked call centers based on surveys distributed to its database of more than 1,000 public and private call centers in North America.<\/p><\/blockquote>\n<h3>Related Images:<\/h3><div class=\"ngg-related-gallery\">\n\t\t\t<a href=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/71709.jpg\"\n\t\t\ttitle=\"Mayor Tom Henry announces call for referendum vote on the gaming issue during a press conference on February 27, 2009.\"\n\t\t\tclass='thickbox' rel='39766a493821e7470c06b23b1662585b' data-image-id=\"199\" data-src=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/71709.jpg\" data-thumbnail=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_71709.jpg\" data-title=\"2009\/02\/27: Fort Wayne Mayor Tom Henry\" data-description=\"Mayor Tom Henry announces call for referendum vote on the gaming issue during a press conference on February 27, 2009.\">\n\t\t\t<img title=\"2009\/02\/27: Fort Wayne Mayor Tom Henry\"\n\t\t\t\talt=\"2009\/02\/27: Fort Wayne Mayor Tom Henry\"\n\t\t\t\tdata-image-id=\"199\"\n\t\t\t\tsrc=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_71709.jpg\"\/>\n\t\t<\/a>\n\t\t\t<a href=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/71710.jpg\"\n\t\t\ttitle=\"Mayor Tom Henry shakes hands with Allen County Councilman Paul Moss after the press conference announcing his decision to seek a referendum vote on the gaming issue.  Photo taken February 27, 2009.\"\n\t\t\tclass='thickbox' rel='39766a493821e7470c06b23b1662585b' data-image-id=\"200\" data-src=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/71710.jpg\" data-thumbnail=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_71710.jpg\" data-title=\"2009\/02\/27: Mayor Tom Henry shakes hands with Allen County Councilman Paul Moss\" data-description=\"Mayor Tom Henry shakes hands with Allen County Councilman Paul Moss after the press conference announcing his decision to seek a referendum vote on the gaming issue.  Photo taken February 27, 2009.\">\n\t\t\t<img title=\"2009\/02\/27: Mayor Tom Henry shakes hands with Allen County Councilman Paul Moss\"\n\t\t\t\talt=\"2009\/02\/27: Mayor Tom Henry shakes hands with Allen County Councilman Paul Moss\"\n\t\t\t\tdata-image-id=\"200\"\n\t\t\t\tsrc=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_71710.jpg\"\/>\n\t\t<\/a>\n\t\t\t<a href=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/71712.jpg\"\n\t\t\ttitle=\"Fort Wayne City Council President Tom Smith makes a brief comment during the Mayor&#039;s press conference calling for referendum vote on the gaming issue.  Photo taken February 27, 2009.\"\n\t\t\tclass='thickbox' rel='39766a493821e7470c06b23b1662585b' data-image-id=\"201\" data-src=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/71712.jpg\" data-thumbnail=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_71712.jpg\" data-title=\"2009\/02\/27: Fort Wayne City Council President Tom Smith\" data-description=\"Fort Wayne City Council President Tom Smith makes a brief comment during the Mayor&#039;s press conference calling for referendum vote on the gaming issue.  Photo taken February 27, 2009.\">\n\t\t\t<img title=\"2009\/02\/27: Fort Wayne City Council President Tom Smith\"\n\t\t\t\talt=\"2009\/02\/27: Fort Wayne City Council President Tom Smith\"\n\t\t\t\tdata-image-id=\"201\"\n\t\t\t\tsrc=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_71712.jpg\"\/>\n\t\t<\/a>\n\t\t\t<a href=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/71714.jpg\"\n\t\t\ttitle=\"City Councilman Tim Pape makes a brief comment during the Mayor&#039;s press conference calling for referendum vote on the gaming issue.  Photo taken February 27, 2009.\"\n\t\t\tclass='thickbox' rel='39766a493821e7470c06b23b1662585b' data-image-id=\"202\" data-src=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/71714.jpg\" data-thumbnail=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_71714.jpg\" data-title=\"2009\/02\/27: Fort Wayne City Councilman Tim Pape\" data-description=\"City Councilman Tim Pape makes a brief comment during the Mayor&#039;s press conference calling for referendum vote on the gaming issue.  Photo taken February 27, 2009.\">\n\t\t\t<img title=\"2009\/02\/27: Fort Wayne City Councilman Tim Pape\"\n\t\t\t\talt=\"2009\/02\/27: Fort Wayne City Councilman Tim Pape\"\n\t\t\t\tdata-image-id=\"202\"\n\t\t\t\tsrc=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_71714.jpg\"\/>\n\t\t<\/a>\n\t\t\t<a href=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/71715.jpg\"\n\t\t\ttitle=\"Allen County Councilman Paul Moss makes a brief comment during the Mayor&#039;s press conference calling for referendum vote on the gaming issue.  Photo taken February 27, 2009.\"\n\t\t\tclass='thickbox' rel='39766a493821e7470c06b23b1662585b' data-image-id=\"203\" data-src=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/71715.jpg\" data-thumbnail=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_71715.jpg\" data-title=\"2009\/02\/27: Allen County Councilman Paul Moss\" data-description=\"Allen County Councilman Paul Moss makes a brief comment during the Mayor&#039;s press conference calling for referendum vote on the gaming issue.  Photo taken February 27, 2009.\">\n\t\t\t<img title=\"2009\/02\/27: Allen County Councilman Paul Moss\"\n\t\t\t\talt=\"2009\/02\/27: Allen County Councilman Paul Moss\"\n\t\t\t\tdata-image-id=\"203\"\n\t\t\t\tsrc=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_71715.jpg\"\/>\n\t\t<\/a>\n\t\t\t<a href=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/71717.jpg\"\n\t\t\ttitle=\"Former City Councilman Dr. John Crawford and son Grant attended the press conference in which Mayor Henry called for a referendum vote on the gaming issue. Photo taken February 27, 2009.\"\n\t\t\tclass='thickbox' rel='39766a493821e7470c06b23b1662585b' data-image-id=\"204\" data-src=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/71717.jpg\" data-thumbnail=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_71717.jpg\" data-title=\"2009\/02\/27: Dr. John Crawford and son Grant\" data-description=\"Former City Councilman Dr. John Crawford and son Grant attended the press conference in which Mayor Henry called for a referendum vote on the gaming issue. Photo taken February 27, 2009.\">\n\t\t\t<img title=\"2009\/02\/27: Dr. John Crawford and son Grant\"\n\t\t\t\talt=\"2009\/02\/27: Dr. John Crawford and son Grant\"\n\t\t\t\tdata-image-id=\"204\"\n\t\t\t\tsrc=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_71717.jpg\"\/>\n\t\t<\/a>\n\t\t\t<a href=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/85078.jpg\"\n\t\t\ttitle=\"Mayor Tom Henry addresses the press about the City&#039;s hiring of lobbyists to promote a referendum vote on gaming. Deputy Mayor Greg Purcell is in the background. Photo taken May 1, 2009.\"\n\t\t\tclass='thickbox' rel='39766a493821e7470c06b23b1662585b' data-image-id=\"1693\" data-src=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/85078.jpg\" data-thumbnail=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_85078.jpg\" data-title=\"2009\/05\/01: Mayor Tom Henry\" data-description=\"Mayor Tom Henry addresses the press about the City&#039;s hiring of lobbyists to promote a referendum vote on gaming. Deputy Mayor Greg Purcell is in the background. Photo taken May 1, 2009.\">\n\t\t\t<img title=\"2009\/05\/01: Mayor Tom Henry\"\n\t\t\t\talt=\"2009\/05\/01: Mayor Tom Henry\"\n\t\t\t\tdata-image-id=\"1693\"\n\t\t\t\tsrc=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_85078.jpg\"\/>\n\t\t<\/a>\n\t\t\t<a href=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/85080.jpg\"\n\t\t\ttitle=\"Mayor Tom Henry addresses the press about the City&#039;s hiring of lobbyists to promote a referendum vote on gaming.  Deputy Mayor Greg Purcell is on the left and City Corporate Counsel Tim Haffner is on the right.  Photo taken May 1, 2009.\"\n\t\t\tclass='thickbox' rel='39766a493821e7470c06b23b1662585b' data-image-id=\"1694\" data-src=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/85080.jpg\" data-thumbnail=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_85080.jpg\" data-title=\"2009\/05\/01: Mayor Tom Henry\" data-description=\"Mayor Tom Henry addresses the press about the City&#039;s hiring of lobbyists to promote a referendum vote on gaming.  Deputy Mayor Greg Purcell is on the left and City Corporate Counsel Tim Haffner is on the right.  Photo taken May 1, 2009.\">\n\t\t\t<img title=\"2009\/05\/01: Mayor Tom Henry\"\n\t\t\t\talt=\"2009\/05\/01: Mayor Tom Henry\"\n\t\t\t\tdata-image-id=\"1694\"\n\t\t\t\tsrc=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_85080.jpg\"\/>\n\t\t<\/a>\n\t\t\t<a href=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/85088.jpg\"\n\t\t\ttitle=\"Mayor Tom Henry addresses the press about the City&#039;s hiring of lobbyists to promote a referendum vote on gaming.  Deputy Mayor Greg Purcell is in the background.  Photo taken May 1, 2009.\"\n\t\t\tclass='thickbox' rel='39766a493821e7470c06b23b1662585b' data-image-id=\"1695\" data-src=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/85088.jpg\" data-thumbnail=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_85088.jpg\" data-title=\"2009\/05\/01: Mayor Tom Henry\" data-description=\"Mayor Tom Henry addresses the press about the City&#039;s hiring of lobbyists to promote a referendum vote on gaming.  Deputy Mayor Greg Purcell is in the background.  Photo taken May 1, 2009.\">\n\t\t\t<img title=\"2009\/05\/01: Mayor Tom Henry\"\n\t\t\t\talt=\"2009\/05\/01: Mayor Tom Henry\"\n\t\t\t\tdata-image-id=\"1695\"\n\t\t\t\tsrc=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_85088.jpg\"\/>\n\t\t<\/a>\n\t\t\t<a href=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/85091.jpg\"\n\t\t\ttitle=\"Deputy Mayor Greg Purcell answers questions from the press. Photo taken May 1, 2009.\"\n\t\t\tclass='thickbox' rel='39766a493821e7470c06b23b1662585b' data-image-id=\"1696\" data-src=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/85091.jpg\" data-thumbnail=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_85091.jpg\" data-title=\"2009\/05\/01: Deputy Mayor Greg Purcell\" data-description=\"Deputy Mayor Greg Purcell answers questions from the press. Photo taken May 1, 2009.\">\n\t\t\t<img title=\"2009\/05\/01: Deputy Mayor Greg Purcell\"\n\t\t\t\talt=\"2009\/05\/01: Deputy Mayor Greg Purcell\"\n\t\t\t\tdata-image-id=\"1696\"\n\t\t\t\tsrc=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_85091.jpg\"\/>\n\t\t<\/a>\n\t\t\t<a href=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/85094.jpg\"\n\t\t\ttitle=\"City Corporate Counsel Tim Haffner answers a question from the press.  Photo taken May 1, 2009.\"\n\t\t\tclass='thickbox' rel='39766a493821e7470c06b23b1662585b' data-image-id=\"1697\" data-src=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/85094.jpg\" data-thumbnail=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_85094.jpg\" data-title=\"2009\/05\/01: City Corporate Counsel Tim Haffner\" data-description=\"City Corporate Counsel Tim Haffner answers a question from the press.  Photo taken May 1, 2009.\">\n\t\t\t<img title=\"2009\/05\/01: City Corporate Counsel Tim Haffner\"\n\t\t\t\talt=\"2009\/05\/01: City Corporate Counsel Tim Haffner\"\n\t\t\t\tdata-image-id=\"1697\"\n\t\t\t\tsrc=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_85094.jpg\"\/>\n\t\t<\/a>\n\t\t\t<a href=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/85095.jpg\"\n\t\t\ttitle=\"Deputy Mayor Greg Purcell answers questions from the press.  Tim Haffner is on the right.  Photo taken May 1, 2009.\"\n\t\t\tclass='thickbox' rel='39766a493821e7470c06b23b1662585b' data-image-id=\"1698\" data-src=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/85095.jpg\" data-thumbnail=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_85095.jpg\" data-title=\"2009\/05\/01: Deputy Mayor Greg Purcell\" data-description=\"Deputy Mayor Greg Purcell answers questions from the press.  Tim Haffner is on the right.  Photo taken May 1, 2009.\">\n\t\t\t<img title=\"2009\/05\/01: Deputy Mayor Greg Purcell\"\n\t\t\t\talt=\"2009\/05\/01: Deputy Mayor Greg Purcell\"\n\t\t\t\tdata-image-id=\"1698\"\n\t\t\t\tsrc=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_85095.jpg\"\/>\n\t\t<\/a>\n\t\t\t<a href=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/harrison_street_explored.jpg\"\n\t\t\ttitle=\"Illustration from the Harrison Street Explored invitation. Courtesy image.\"\n\t\t\tclass='thickbox' rel='39766a493821e7470c06b23b1662585b' data-image-id=\"1716\" data-src=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/harrison_street_explored.jpg\" data-thumbnail=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_harrison_street_explored.jpg\" data-title=\"Harrison Street Explored Illustration\" data-description=\"Illustration from the Harrison Street Explored invitation. Courtesy image.\">\n\t\t\t<img title=\"Harrison Street Explored Illustration\"\n\t\t\t\talt=\"Harrison Street Explored Illustration\"\n\t\t\t\tdata-image-id=\"1716\"\n\t\t\t\tsrc=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_harrison_street_explored.jpg\"\/>\n\t\t<\/a>\n\t\t\t<a href=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/blog-headers\/2009_05_11_header.jpg\"\n\t\t\ttitle=\"The Komets celebrated their back to back Turner Cup Championship downtown.\"\n\t\t\tclass='thickbox' rel='39766a493821e7470c06b23b1662585b' data-image-id=\"1812\" data-src=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/blog-headers\/2009_05_11_header.jpg\" data-thumbnail=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/blog-headers\/thumbs\/thumbs_2009_05_11_header.jpg\" data-title=\"2009\/05\/12 - Komets celebration\" data-description=\"The Komets celebrated their back to back Turner Cup Championship downtown.\">\n\t\t\t<img title=\"2009\/05\/12 - Komets celebration\"\n\t\t\t\talt=\"2009\/05\/12 - Komets celebration\"\n\t\t\t\tdata-image-id=\"1812\"\n\t\t\t\tsrc=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/blog-headers\/thumbs\/thumbs_2009_05_11_header.jpg\"\/>\n\t\t<\/a>\n\t\t\t<a href=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/92352.jpg\"\n\t\t\ttitle=\"Mayor Tom Henry announces the City won&#039;t renew the Light Lease with Indiana Michigan Power. Photo taken June 1, 2009.\"\n\t\t\tclass='thickbox' rel='39766a493821e7470c06b23b1662585b' data-image-id=\"2011\" data-src=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/92352.jpg\" data-thumbnail=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_92352.jpg\" data-title=\"2009\/06\/02: Mayor Tom Henry\" data-description=\"Mayor Tom Henry announces the City won&#039;t renew the Light Lease with Indiana Michigan Power. Photo taken June 1, 2009.\">\n\t\t\t<img title=\"2009\/06\/02: Mayor Tom Henry\"\n\t\t\t\talt=\"2009\/06\/02: Mayor Tom Henry\"\n\t\t\t\tdata-image-id=\"2011\"\n\t\t\t\tsrc=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_92352.jpg\"\/>\n\t\t<\/a>\n\t<\/div>","protected":false},"excerpt":{"rendered":"<p>City&#8217;s 311 Call Center earns top 50 ranking from BenchmarkPortal.<\/p>\n","protected":false},"author":2,"featured_media":34844,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[94],"tags":[745,7088,21584,23,98,787],"class_list":["post-40463","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-city-of-fort-wayne-news","tag-3-1-1-city-of-fort-wayne-call-center","tag-benchmark-portal","tag-city-of-fort-wayne-indiana","tag-fort-wayne-indiana","tag-fort-wayne-mayor-tom-henry","tag-julie-sanchez"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - 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