{"id":35553,"date":"2013-03-15T14:00:35","date_gmt":"2013-03-15T18:00:35","guid":{"rendered":"https:\/\/www.aroundfortwayne.com\/news\/?p=35553"},"modified":"2013-03-15T14:00:35","modified_gmt":"2013-03-15T18:00:35","slug":"citys-311-citizen-services-department-receives-national-award","status":"publish","type":"post","link":"https:\/\/aroundfortwayne.com\/news\/2013\/03\/15\/citys-311-citizen-services-department-receives-national-award\/","title":{"rendered":"City&#8217;s 311 Citizen Services Department receives National Award"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.aroundfortwayne.com\/news\/wp-content\/uploads\/\/2013\/02\/FortWayneCitySeal.gif\" alt=\"City of Fort Wayne seal\" width=\"150\" height=\"151\" class=\"aligncenter size-full wp-image-34844\" \/><\/p>\n<p>News release from the City of Fort Wayne:<\/p>\n<blockquote><p><strong>City&#8217;s 311 Citizen Services Department Receives National Award<\/strong><\/p>\n<p><!--more--><\/p>\n<p>(March 14, 2013) &#8211; The City of Fort Wayne&#8217;s 311 Citizen Services department has received a national award from KANA Software.<\/p>\n<p>Fort Wayne was recognized with a 2013 KANA Highly Commended Customer Award for Best Citizen Experience.<\/p>\n<p>The City launched its 311 program in 2007. Services provided by 311 have continued to expand. In 2012, the department handled nearly 170,000 calls. The department currently assists 22 City departments.<\/p>\n<p>The 311 service is part of an ongoing effort to make City government easier to access and more responsive to the needs of citizens, businesses and visitors. Through Citizen Services, the City engages with the public to make improvements, measures departmental service performance, and through the use of innovation, collects community voice, which empowers citizens to help drive change.<\/p>\n<p>Last year, 311 was honored as one of the top 100 small call centers in the U.S. by BenchmarkPortal.<\/p>\n<h3>Related Images:<\/h3><div class=\"ngg-related-gallery\">\n\t\t\t<a href=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/71709.jpg\"\n\t\t\ttitle=\"Mayor Tom Henry announces call for referendum vote on the gaming issue during a press conference on February 27, 2009.\"\n\t\t\tclass='thickbox' rel='de72a7d8ed4737986cf0c46450076cdd' data-image-id=\"199\" data-src=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/71709.jpg\" data-thumbnail=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_71709.jpg\" data-title=\"2009\/02\/27: Fort Wayne Mayor Tom Henry\" data-description=\"Mayor Tom Henry announces call for referendum vote on the gaming issue during a press conference on February 27, 2009.\">\n\t\t\t<img title=\"2009\/02\/27: Fort Wayne Mayor Tom Henry\"\n\t\t\t\talt=\"2009\/02\/27: Fort Wayne Mayor Tom Henry\"\n\t\t\t\tdata-image-id=\"199\"\n\t\t\t\tsrc=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_71709.jpg\"\/>\n\t\t<\/a>\n\t\t\t<a href=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/71710.jpg\"\n\t\t\ttitle=\"Mayor Tom Henry shakes hands with Allen County Councilman Paul Moss after the press conference announcing his decision to seek a referendum vote on the gaming issue.  Photo taken February 27, 2009.\"\n\t\t\tclass='thickbox' rel='de72a7d8ed4737986cf0c46450076cdd' data-image-id=\"200\" data-src=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/71710.jpg\" data-thumbnail=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_71710.jpg\" data-title=\"2009\/02\/27: Mayor Tom Henry shakes hands with Allen County Councilman Paul Moss\" data-description=\"Mayor Tom Henry shakes hands with Allen County Councilman Paul Moss after the press conference announcing his decision to seek a referendum vote on the gaming issue.  Photo taken February 27, 2009.\">\n\t\t\t<img title=\"2009\/02\/27: Mayor Tom Henry shakes hands with Allen County Councilman Paul Moss\"\n\t\t\t\talt=\"2009\/02\/27: Mayor Tom Henry shakes hands with Allen County Councilman Paul Moss\"\n\t\t\t\tdata-image-id=\"200\"\n\t\t\t\tsrc=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_71710.jpg\"\/>\n\t\t<\/a>\n\t\t\t<a href=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/71712.jpg\"\n\t\t\ttitle=\"Fort Wayne City Council President Tom Smith makes a brief comment during the Mayor&#039;s press conference calling for referendum vote on the gaming issue.  Photo taken February 27, 2009.\"\n\t\t\tclass='thickbox' rel='de72a7d8ed4737986cf0c46450076cdd' data-image-id=\"201\" data-src=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/71712.jpg\" data-thumbnail=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_71712.jpg\" data-title=\"2009\/02\/27: Fort Wayne City Council President Tom Smith\" data-description=\"Fort Wayne City Council President Tom Smith makes a brief comment during the Mayor&#039;s press conference calling for referendum vote on the gaming issue.  Photo taken February 27, 2009.\">\n\t\t\t<img title=\"2009\/02\/27: Fort Wayne City Council President Tom Smith\"\n\t\t\t\talt=\"2009\/02\/27: Fort Wayne City Council President Tom Smith\"\n\t\t\t\tdata-image-id=\"201\"\n\t\t\t\tsrc=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_71712.jpg\"\/>\n\t\t<\/a>\n\t\t\t<a href=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/71714.jpg\"\n\t\t\ttitle=\"City Councilman Tim Pape makes a brief comment during the Mayor&#039;s press conference calling for referendum vote on the gaming issue.  Photo taken February 27, 2009.\"\n\t\t\tclass='thickbox' rel='de72a7d8ed4737986cf0c46450076cdd' data-image-id=\"202\" data-src=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/71714.jpg\" data-thumbnail=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_71714.jpg\" data-title=\"2009\/02\/27: Fort Wayne City Councilman Tim Pape\" data-description=\"City Councilman Tim Pape makes a brief comment during the Mayor&#039;s press conference calling for referendum vote on the gaming issue.  Photo taken February 27, 2009.\">\n\t\t\t<img title=\"2009\/02\/27: Fort Wayne City Councilman Tim Pape\"\n\t\t\t\talt=\"2009\/02\/27: Fort Wayne City Councilman Tim Pape\"\n\t\t\t\tdata-image-id=\"202\"\n\t\t\t\tsrc=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_71714.jpg\"\/>\n\t\t<\/a>\n\t\t\t<a href=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/71715.jpg\"\n\t\t\ttitle=\"Allen County Councilman Paul Moss makes a brief comment during the Mayor&#039;s press conference calling for referendum vote on the gaming issue.  Photo taken February 27, 2009.\"\n\t\t\tclass='thickbox' rel='de72a7d8ed4737986cf0c46450076cdd' data-image-id=\"203\" data-src=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/71715.jpg\" data-thumbnail=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_71715.jpg\" data-title=\"2009\/02\/27: Allen County Councilman Paul Moss\" data-description=\"Allen County Councilman Paul Moss makes a brief comment during the Mayor&#039;s press conference calling for referendum vote on the gaming issue.  Photo taken February 27, 2009.\">\n\t\t\t<img title=\"2009\/02\/27: Allen County Councilman Paul Moss\"\n\t\t\t\talt=\"2009\/02\/27: Allen County Councilman Paul Moss\"\n\t\t\t\tdata-image-id=\"203\"\n\t\t\t\tsrc=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_71715.jpg\"\/>\n\t\t<\/a>\n\t\t\t<a href=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/71717.jpg\"\n\t\t\ttitle=\"Former City Councilman Dr. John Crawford and son Grant attended the press conference in which Mayor Henry called for a referendum vote on the gaming issue. Photo taken February 27, 2009.\"\n\t\t\tclass='thickbox' rel='de72a7d8ed4737986cf0c46450076cdd' data-image-id=\"204\" data-src=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/71717.jpg\" data-thumbnail=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_71717.jpg\" data-title=\"2009\/02\/27: Dr. John Crawford and son Grant\" data-description=\"Former City Councilman Dr. John Crawford and son Grant attended the press conference in which Mayor Henry called for a referendum vote on the gaming issue. Photo taken February 27, 2009.\">\n\t\t\t<img title=\"2009\/02\/27: Dr. John Crawford and son Grant\"\n\t\t\t\talt=\"2009\/02\/27: Dr. John Crawford and son Grant\"\n\t\t\t\tdata-image-id=\"204\"\n\t\t\t\tsrc=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_71717.jpg\"\/>\n\t\t<\/a>\n\t\t\t<a href=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/85078.jpg\"\n\t\t\ttitle=\"Mayor Tom Henry addresses the press about the City&#039;s hiring of lobbyists to promote a referendum vote on gaming. Deputy Mayor Greg Purcell is in the background. Photo taken May 1, 2009.\"\n\t\t\tclass='thickbox' rel='de72a7d8ed4737986cf0c46450076cdd' data-image-id=\"1693\" data-src=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/85078.jpg\" data-thumbnail=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_85078.jpg\" data-title=\"2009\/05\/01: Mayor Tom Henry\" data-description=\"Mayor Tom Henry addresses the press about the City&#039;s hiring of lobbyists to promote a referendum vote on gaming. Deputy Mayor Greg Purcell is in the background. Photo taken May 1, 2009.\">\n\t\t\t<img title=\"2009\/05\/01: Mayor Tom Henry\"\n\t\t\t\talt=\"2009\/05\/01: Mayor Tom Henry\"\n\t\t\t\tdata-image-id=\"1693\"\n\t\t\t\tsrc=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_85078.jpg\"\/>\n\t\t<\/a>\n\t\t\t<a href=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/85080.jpg\"\n\t\t\ttitle=\"Mayor Tom Henry addresses the press about the City&#039;s hiring of lobbyists to promote a referendum vote on gaming.  Deputy Mayor Greg Purcell is on the left and City Corporate Counsel Tim Haffner is on the right.  Photo taken May 1, 2009.\"\n\t\t\tclass='thickbox' rel='de72a7d8ed4737986cf0c46450076cdd' data-image-id=\"1694\" data-src=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/85080.jpg\" data-thumbnail=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_85080.jpg\" data-title=\"2009\/05\/01: Mayor Tom Henry\" data-description=\"Mayor Tom Henry addresses the press about the City&#039;s hiring of lobbyists to promote a referendum vote on gaming.  Deputy Mayor Greg Purcell is on the left and City Corporate Counsel Tim Haffner is on the right.  Photo taken May 1, 2009.\">\n\t\t\t<img title=\"2009\/05\/01: Mayor Tom Henry\"\n\t\t\t\talt=\"2009\/05\/01: Mayor Tom Henry\"\n\t\t\t\tdata-image-id=\"1694\"\n\t\t\t\tsrc=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_85080.jpg\"\/>\n\t\t<\/a>\n\t\t\t<a href=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/85088.jpg\"\n\t\t\ttitle=\"Mayor Tom Henry addresses the press about the City&#039;s hiring of lobbyists to promote a referendum vote on gaming.  Deputy Mayor Greg Purcell is in the background.  Photo taken May 1, 2009.\"\n\t\t\tclass='thickbox' rel='de72a7d8ed4737986cf0c46450076cdd' data-image-id=\"1695\" data-src=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/85088.jpg\" data-thumbnail=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_85088.jpg\" data-title=\"2009\/05\/01: Mayor Tom Henry\" data-description=\"Mayor Tom Henry addresses the press about the City&#039;s hiring of lobbyists to promote a referendum vote on gaming.  Deputy Mayor Greg Purcell is in the background.  Photo taken May 1, 2009.\">\n\t\t\t<img title=\"2009\/05\/01: Mayor Tom Henry\"\n\t\t\t\talt=\"2009\/05\/01: Mayor Tom Henry\"\n\t\t\t\tdata-image-id=\"1695\"\n\t\t\t\tsrc=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_85088.jpg\"\/>\n\t\t<\/a>\n\t\t\t<a href=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/85091.jpg\"\n\t\t\ttitle=\"Deputy Mayor Greg Purcell answers questions from the press. Photo taken May 1, 2009.\"\n\t\t\tclass='thickbox' rel='de72a7d8ed4737986cf0c46450076cdd' data-image-id=\"1696\" data-src=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/85091.jpg\" data-thumbnail=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_85091.jpg\" data-title=\"2009\/05\/01: Deputy Mayor Greg Purcell\" data-description=\"Deputy Mayor Greg Purcell answers questions from the press. Photo taken May 1, 2009.\">\n\t\t\t<img title=\"2009\/05\/01: Deputy Mayor Greg Purcell\"\n\t\t\t\talt=\"2009\/05\/01: Deputy Mayor Greg Purcell\"\n\t\t\t\tdata-image-id=\"1696\"\n\t\t\t\tsrc=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_85091.jpg\"\/>\n\t\t<\/a>\n\t\t\t<a href=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/85094.jpg\"\n\t\t\ttitle=\"City Corporate Counsel Tim Haffner answers a question from the press.  Photo taken May 1, 2009.\"\n\t\t\tclass='thickbox' rel='de72a7d8ed4737986cf0c46450076cdd' data-image-id=\"1697\" data-src=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/85094.jpg\" data-thumbnail=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_85094.jpg\" data-title=\"2009\/05\/01: City Corporate Counsel Tim Haffner\" data-description=\"City Corporate Counsel Tim Haffner answers a question from the press.  Photo taken May 1, 2009.\">\n\t\t\t<img title=\"2009\/05\/01: City Corporate Counsel Tim Haffner\"\n\t\t\t\talt=\"2009\/05\/01: City Corporate Counsel Tim Haffner\"\n\t\t\t\tdata-image-id=\"1697\"\n\t\t\t\tsrc=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_85094.jpg\"\/>\n\t\t<\/a>\n\t\t\t<a href=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/85095.jpg\"\n\t\t\ttitle=\"Deputy Mayor Greg Purcell answers questions from the press.  Tim Haffner is on the right.  Photo taken May 1, 2009.\"\n\t\t\tclass='thickbox' rel='de72a7d8ed4737986cf0c46450076cdd' data-image-id=\"1698\" data-src=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/85095.jpg\" data-thumbnail=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_85095.jpg\" data-title=\"2009\/05\/01: Deputy Mayor Greg Purcell\" data-description=\"Deputy Mayor Greg Purcell answers questions from the press.  Tim Haffner is on the right.  Photo taken May 1, 2009.\">\n\t\t\t<img title=\"2009\/05\/01: Deputy Mayor Greg Purcell\"\n\t\t\t\talt=\"2009\/05\/01: Deputy Mayor Greg Purcell\"\n\t\t\t\tdata-image-id=\"1698\"\n\t\t\t\tsrc=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_85095.jpg\"\/>\n\t\t<\/a>\n\t\t\t<a href=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/harrison_street_explored.jpg\"\n\t\t\ttitle=\"Illustration from the Harrison Street Explored invitation. Courtesy image.\"\n\t\t\tclass='thickbox' rel='de72a7d8ed4737986cf0c46450076cdd' data-image-id=\"1716\" data-src=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/harrison_street_explored.jpg\" data-thumbnail=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_harrison_street_explored.jpg\" data-title=\"Harrison Street Explored Illustration\" data-description=\"Illustration from the Harrison Street Explored invitation. Courtesy image.\">\n\t\t\t<img title=\"Harrison Street Explored Illustration\"\n\t\t\t\talt=\"Harrison Street Explored Illustration\"\n\t\t\t\tdata-image-id=\"1716\"\n\t\t\t\tsrc=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_harrison_street_explored.jpg\"\/>\n\t\t<\/a>\n\t\t\t<a href=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/92352.jpg\"\n\t\t\ttitle=\"Mayor Tom Henry announces the City won&#039;t renew the Light Lease with Indiana Michigan Power. Photo taken June 1, 2009.\"\n\t\t\tclass='thickbox' rel='de72a7d8ed4737986cf0c46450076cdd' data-image-id=\"2011\" data-src=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/92352.jpg\" data-thumbnail=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_92352.jpg\" data-title=\"2009\/06\/02: Mayor Tom Henry\" data-description=\"Mayor Tom Henry announces the City won&#039;t renew the Light Lease with Indiana Michigan Power. Photo taken June 1, 2009.\">\n\t\t\t<img title=\"2009\/06\/02: Mayor Tom Henry\"\n\t\t\t\talt=\"2009\/06\/02: Mayor Tom Henry\"\n\t\t\t\tdata-image-id=\"2011\"\n\t\t\t\tsrc=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_92352.jpg\"\/>\n\t\t<\/a>\n\t\t\t<a href=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/92359.jpg\"\n\t\t\ttitle=\"City Utilities Director Kumar Menon answers questions from the press during the Light Lease press conference on June 1, 2009.\"\n\t\t\tclass='thickbox' rel='de72a7d8ed4737986cf0c46450076cdd' data-image-id=\"2013\" data-src=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/92359.jpg\" data-thumbnail=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_92359.jpg\" data-title=\"2009\/06\/02: Kumar Menon\" data-description=\"City Utilities Director Kumar Menon answers questions from the press during the Light Lease press conference on June 1, 2009.\">\n\t\t\t<img title=\"2009\/06\/02: Kumar Menon\"\n\t\t\t\talt=\"2009\/06\/02: Kumar Menon\"\n\t\t\t\tdata-image-id=\"2013\"\n\t\t\t\tsrc=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/gallery\/cityoffw\/thumbs\/thumbs_92359.jpg\"\/>\n\t\t<\/a>\n\t<\/div>","protected":false},"excerpt":{"rendered":"<p>The City of Fort Wayne&#8217;s 311 Citizen Services department has received a national award from KANA Software.<\/p>\n","protected":false},"author":2,"featured_media":34844,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[94],"tags":[745,21584,23,6806],"class_list":["post-35553","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-city-of-fort-wayne-news","tag-3-1-1-city-of-fort-wayne-call-center","tag-city-of-fort-wayne-indiana","tag-fort-wayne-indiana","tag-kana-software"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>City&#039;s 311 Citizen Services Department receives National Award - AroundFortWayne<\/title>\n<meta name=\"description\" content=\"The City of Fort Wayne&#039;s 311 Citizen Services department has received a national award from KANA Software.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/aroundfortwayne.com\/news\/2013\/03\/15\/citys-311-citizen-services-department-receives-national-award\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"City&#039;s 311 Citizen Services Department receives National Award - AroundFortWayne\" \/>\n<meta property=\"og:description\" content=\"The City of Fort Wayne&#039;s 311 Citizen Services department has received a national award from KANA Software.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/aroundfortwayne.com\/news\/2013\/03\/15\/citys-311-citizen-services-department-receives-national-award\/\" \/>\n<meta property=\"og:site_name\" content=\"AroundFortWayne\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/AroundFortWayne\" \/>\n<meta property=\"article:published_time\" content=\"2013-03-15T18:00:35+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/aroundfortwayne.com\/news\/wp-content\/uploads\/2013\/02\/FortWayneCitySeal.gif\" \/>\n\t<meta property=\"og:image:width\" content=\"600\" \/>\n\t<meta property=\"og:image:height\" content=\"601\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/gif\" \/>\n<meta name=\"author\" content=\"slparker67\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@TheAFWBlog\" \/>\n<meta name=\"twitter:site\" content=\"@TheAFWBlog\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"slparker67\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/aroundfortwayne.com\/news\/2013\/03\/15\/citys-311-citizen-services-department-receives-national-award\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/aroundfortwayne.com\/news\/2013\/03\/15\/citys-311-citizen-services-department-receives-national-award\/\"},\"author\":{\"name\":\"slparker67\",\"@id\":\"https:\/\/aroundfortwayne.com\/news\/#\/schema\/person\/88f01e415ca0f3bbfb098de86acaa381\"},\"headline\":\"City&#8217;s 311 Citizen Services Department receives National 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